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体育彩票浙江20选5
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列表 明细
薪资: 5千-6千 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供住

1. 熟悉酒店运营部门的服务及管理流程,善于成本控制及调配各种资源并处理经营管理过程中的各种问题;2. 职业道德操守: 爱岗敬业、恪尽职守、责任心强并且充满热情;3. 具体工作职责:1)根据客情合理安排文创课程;2)定期拜访导师,与导师沟通本门艺文活动开展中存在的问题并及时更正;3)针对季度性和节假日的特殊性,开发新艺文活动;4)定期维护与保养艺文活动所使用的设施设备和服装道具等;5)根据文创课程合理采购物料并控制用量;6)自有导师与外聘导师的合理安排,有效控制导师费用;7)收集并整理客人对艺文活动的建议与意见;8)艺文活动流程的梳理与逐步完善。4. 完成上级交办的其他工作任务。

薪资: 1.5万-2万 经验:不限 企业类型:其他IT/互联网
地区:全国-全国 食宿:不提供食宿

1、根据组织战略,协助建立并不断完善文化行馆运营体系(包括运营模式、运营服务与工作流程、运营管理制度等);2、根据公司发展规划,全面负责片区项目运营管理工作;3、督导并协助区域各行馆日常工作顺利运营 ;4、督导管理并不断提升各行馆综合服务质量  ;5、以组织目标为前提,参与组织内与运营??橄喙氐母骼喙ぷ鞑⒒栊髦С?;      任职要求:1、人品正直、责任心强,有较强的逻辑思考能力;2、参与过高星级酒店、精品酒店或民宿开业筹备工作;3、能够接受短期出差。

薪资: 8千-1万 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、 苏州木渎、丽江白沙、 南靖土楼;另外还有多家项目在筹备建设中);2.    负责行馆服务质量的全面把控,确??突舛?;3.    做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市??;5.    根据具体运营情况对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 1万-1.5万 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面协助馆长负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、苏州木渎、丽江白沙、南靖土楼;另外还有多家项目在筹备建设中)负责至少2-3个??榈脑擞芾砉ぷ?;2.    协助负责行馆服务质量的全面把控,确??突舛?;3.    协助做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市??;5.    根据具体运营情况协助对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 8千-1万 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、 苏州木渎、丽江白沙、 南靖土楼;另外还有多家项目在筹备建设中);2.    负责行馆服务质量的全面把控,确??突舛?;3.    做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市??;5.    根据具体运营情况对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 1万-1.5万 经验:不限 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、苏州木渎、丽江白沙、南靖土楼;另外还有多家项目在筹备建设中);2.    负责行馆服务质量的全面把控,确??突舛?;3.    做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市??;5.    根据具体运营情况对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

?Assist the sales team in organizing the filing system of the Division / Department / Section.协助销售团队建立分类存档系统。?Ensure that the stock of stationery items are accounted for and well maintained.确保各文具用品均已报帐并妥善保存。?Organize the recording system for office in-coming and out-going correspondences as well as general incoming telephone calls.记录所有进出信件,及打入的电话。?Handle all typing work required by DOSM.处理所有市场销售总监交办的打字任务。?Assist in the dispatch and collection of correspondence in the hotel.在酒店内帮助发送或接受信件。?Take minutes of meetings.做会议纪要。?Ensure the cleanliness of the office.保证办公室内清洁。?Handle general incoming telephone calls and take messages for staff members.处理所有打入电话并做好留言记录。?Prepare and send out facsimile messages.?????? 准备和发送电传以及传真。?Assist in the packing of materials when required. i.e, hotel brochures, sales kits, giveaway etc.需要时协助包装邮寄资料,如酒店宣传册、销售手册、酒店礼品等。??Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以?;に鞣铺匦蜗蟠笫乖诠ぷ鞒∷馐芷缡?、骚扰和迫害。?Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。??To familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.熟悉酒店电脑、打字机、个人电脑(操作要求程序),电传打字机、传真机和电话转换机系统,以及必备电脑软件的操作使用。?Ensure the utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责Assist the team in organizing the filing system of the Division / Department / Section.协助团队建立分类存档系统。?Ensure that the stock of stationery items are accounted for and well maintained.确保各文具用品均已报帐并妥善保存。?Organize the recording system for office in-coming and out-going correspondences as well as general incoming telephone calls.记录所有进出信件,及打入的电话。?Handle all typing work required.处理所有打字任务。?Assist in the dispatch and collection of correspondence in the hotel.在酒店内帮助发送或接受信件。?Take minutes of meetings.做会议纪要。?Ensure the cleanliness of the office.保证办公室内清洁。?Handle general incoming telephone calls and take messages for staff members.处理所有打入电话并做好留言记录。?Prepare and send out facsimile messages.???????? 准备和发送电传以及传真。?Assist in the packing of materials when required. i.e, hotel brochures, giveaway etc.需要时协助包装邮寄资料,如酒店宣传册、酒店礼品等。??Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以?;に鞣铺匦蜗蟠笫乖诠ぷ鞒∷馐芷缡?、骚扰和 ? ?迫害。?Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。??To familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.熟悉酒店电脑、打字机、个人电脑(操作要求程序),电传打字机、传真机和电话转换机系统,以及必备电脑软件的操作使用。Ensure information relating to industrial instruments is readily available to all Staff and Managers确保能够随时为员工和经理提供与行业规定相关的信息。Assist managers in developing work practices that are in line with OH &S policies协助经理制定符合职业健康与安全条例要求的工作程序。Assist with line staff counseling and career management协助员工的咨询和职业管理工作。Adhere to time frames established by Head Office遵守总部设定的时间表。Initiate programs which foster good work relations such as social club and consultative committees建立倡导良好工作关系的计划如:社交俱乐部和顾问委员会等。Maintenance of employee files员工档案的维护工作。Maintenance and administration of OH&S work place cases, as well as the management of rehabilitation programs维护和管理工作中的职业健康与安全案件,并负责管理康复计划。Data Base Management数据库的管理。Manage standardized responses to correspondence管理标准化的书信回复。Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training协助维护一套全面的,通用的,以顾客为中心的部门规范和程序,通过持序性的培训监督规范和程序的执行。Provides input for probation and formal performance appraisal discussions in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效。?

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.Training and Development: Assist the Banquet Manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic.交谈,训练和发展: 协助宴会经理合作的归纳,训练,劝导和发展,熟悉所有现行的菜单和酒水单等,并组织每日培训。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

履行被分配的职责,尽自己所能提高工作效率。不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系。参加部门早会以及其他会议。查看每天重要的工作安排并且与部门大使分享信息。准备本部门排班表。完成其他酒店管理层安排的职责。确保前台始终有足够的人员安排。确保给每一位大使进行培训,以使大使有能力最有效地在其岗位上工作。确?!鞍啻伪ū怼焙汀拔赐瓿晒ぷ鞅ū怼蹦芄坏玫胶芎玫母?。保持对前台的监管以直接监督前台服务员的对客服务情况。确保每位入住宾客的登记资料的完整录入。与大堂使者协调引领第一次入住的客人和回头客事宜。监控房间分配情况,以确保让客人满意和让客房利益最大化的双赢状态。与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房态,确保随时保持正确的房间状态信息。每天都核查团队帐目,确保团队帐目能得到及时更新。确保预抵团队的帐目安排得到恰当的准备和安排。确认预退房的数量和对延迟退房的客人做出计划安排。核对客人帐单以确保其完整性及准确性。在前台办理外币兑换、结帐手续。如有潜在的信贷危险或其有关客人的问题,及时通知前厅经理。与相关的客人联系以结清所有未结客人,旅行社或公司的帐目。保证严格执行钥匙控制程序。负责公安管理系统传输达标。如有需要与礼宾部随时保持协调。确保前台大使在系统故障时有能力进行手工操作。确保有关对客保密的程序,严格地得到执行。报告工作效率问题并提供改进的方案建议。推动乐雅会会员计划。确保乐雅会会员计划顺利实行并且达到雅高集团的标准。熟悉会员加入程序和会员优惠计划。乐雅会会员计划在酒店的所有更新和活动都要及时与大使沟通。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is    being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Attendance in departmental morning briefing and other meeting where necessary.Review important statistics and share information with other team members.Prepare duty roster.Perform any other duties as assigned by the Management team of the hotel.Facilitate and ensure a sufficiently manned Front Desk counter at all times.Ensure that proper training of ambassador is done such that ambassador has the necessary skill to perform duties with maximum efficiency.Ensure that ‘shift reports’ are printed and ‘Traces’ are followed up accordingly.Maintain an active presence at the Front Desk to directly supervise the service   ambassadors attending to the guests.Ensure that entries in every registration are properly encoded in the computer system.Coordinate with Lobby ambassador with first arrival guest & repeat guests.Oversee room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room revenue.Maintain good working relations with all departments, especially Housekeeping and   Reservation. Check discrepancies and out-of-order rooms, to ensure correct room status at all times.Double check group accounts daily for accuracy, and ensure that these are always up-to-date.Ensure group arrivals and billings are properly prepared and executed.Confirm the number of “due out” guests and scheduled late departures.Double check guest folios for completeness and accuracy.Transact foreign exchange and paid out request at the Front Desk.Advise the Front Office Manager – Credit of any potential credit risks and other related   guest problems.Settle pending bills by contacting concerned guest, Travel Agent or company.Ensure strict key control procedures are adhered toResponsible for PSB.Coordinate with the Concierge whenever necessary.Ensure ability of Front Desk ambassador to implement a manual back-up system for Front Desk functions in case of computer breakdown.Ensure that procedures set with regards to guest confidentiality are strictly adhering to.Report efficiency problems and make recommendations for resolving them.Promote the Club membership program.  Ensure Le Club membership program running smooth & achieve Accor Group Target. Familiar with enrollment procedure & membership benefits. Communicate all information regarding Le Club program updates and activities to the hotel.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

通过订单跟踪和供应商资料管理,识别和选择供应商。 监督和保证招标制度的有效运行,以保证酒店所需物品和服务的持续供应不受影响。 及时制作购货订单,以确保所有申购货物及时订货和准时交货。 配合相关部门,定期进行市场分析,以确定市场货物的供需状况和价格。 跟踪所有未完成的采购订单,保证货物的准时交付,并向相关部门提交未完成订单报表。 To identify and select suppliers, including order follow up and vendor file management. To oversee and ensure the effective implementation of the tender system so that the continuous supply of quality goods and services to the hotel are not compromised. To ensure the timely preparation of purchase order so that all approved purchase requests can be ordered and the goods delivered by the suppliers on the date needed. To conduct periodic market survey in association with department concerned to determine and/or validate the availability and prices of market goods. To keep track of all outstanding purchase orders to ensure that goods are delivered on time, in formalizing a monthly outstanding order report per department.   

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.把食品整齐摆放在货架上和冰箱内2.保持本部门工作场地干净、整齐3.协助清洗设备及用具4.根据标准的烹饪方法在制作5.和其它员工保持良好的工作关系6.遵守饭店的规章制度7.和所有员工保持良好的关系  1.Stock food items neat in shelves and fridges 2.Keep the section that he is assigned to in good                  working order3.Assist in cleansing utensils and equipment4.Work accordingly to standard recipes    5.Keep good rapport with all staff6.Follow hotel rules and regulations at all times7.Keep good relationships with all staff at all times

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.9.Must also be familiarizing with Opera system. 10.Perform any other duties that may be assigned by the Manager. 11.Handle all telephone inquiries and requests in a professional manner.                  12.Take message for all external and internguests efficiently. 13.Handle all emergency and accident and co-operates with Safety, Security & Compliance Department.14.Maintain & update information and product knowledge.15.Completely familiarized the hotels services/facilities knowledge.16.Anticipate the needs of the guests and meets their needs as much as possible. 17.Be Consistent in delivery of service. Always meet and exceed customer expectations. 18.Identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor. On duty and report the fault directly to the Front Office Manager. 18.Ensure integrity and confidentiality of information at all times.19.Responsible for the reservation after reservationists off duty. Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Group.                    20.Ensure all stationary stock are keep at par. 21.Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts. 

薪资: 1千-2千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.申领、添补各类内部使用表格和办公用品。 2.办理住店客人住宿登记证明。 3.配合安全部主管作交班事项登记和检查巡逻情况。 4.办理员工离职登记手续。 5.协助安全部总监作好翻译和会议记录工作。 6.协助安全部总监作好部门物资领用统计工作。 7.初审员工请假、就诊报销等事宜。8.与酒店各部门搞好协作关系。 9.注意作好文秘工作中涉及需要保密的事项。 10.与部门同事建立良好的关系。 11.真实反映员工情况和个人想法。 12.严格执行人事部发布的《考勤政策》。 13.协助安全部总监严格督促部门所有员工每日认真签到并做好相应记录。 1.Request for any format and stationary. 2.To handle guest registration forms. 3.Assist the SSC Supervisor in recording the handover work and inspecting the patrol. 4.Handle ambassador registration procedure. 5.Assist Director of SSC in dong the interpretation and meeting minutes. 6.Assist Director of SSC in the statistics of goods and materials requisition. 7.Examine ambassador leave and expense account firstly. 8.Co-ordinate and co-operate with all other departments. 9.Pay attention to the confidentiality whole doing the paperwork. 10.Establish good relationship with other departmental ambassadors 11.Deliver Feedback of individual idea. 12.Carry out “Attendance Procedure” issued by HR strictly. 13.Assist Director of SSC to supervise own department ambassador to fill in attendance form every day and record strictly.

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

完成每周的宴请和拜访计划。 针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时,由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel. At all times, promote a positive image of the hotel in all forms ofcontact. Develop & foster close and positive rapport with the public, guests,clients and members of the trade. In his or her absence, the Sales Manager may be replaced first by aSales Manager appointed by the Assistant Director of Sales.

薪资: 3万-3.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

市场销售总监的任务主要是推广酒店,使其在本地区享有一定的知名度。该职位全面负责酒店内所有的销售工作,并达到最高的入住率、平均房价以达到预算目标。在饭店关系网和饭店级别范围内及由总经理制定的内部规定范围内,履行自己的职责。与销售团队及行政管理成员一起制定年销售计划。咨询行政管理成员,由销售及商务发展总监制定价格策略、优惠政策、特别促销套价及活动。并与餐饮总监紧密合,确定宴会、会议的销售目标、价格及销售流程。与区域销售办公室及兄弟酒店紧密合作,确立酒店在市场的地位,以及从地区及国际多方取得最大限度的客房预定。制定长期和短期计划,明确目标市场及客户。寻找、面试、选择新成员以建立市场销售队伍,填充具体的工作岗位,并为每一位置提供工作职责概述。建立培训模式,积极引导员工,完善销售队伍在职培训,力争创建市场上的最好业绩。制定销售队伍最具有竞争力的月培训计划及年培训计划。通过建立横向销售管理手段以争取最大利润。指导销售人员高速高效地在国内外推销符合雅高公司标准的酒店产品。制定并控制酒店市场销售部的每月预算。The Director of Sales and Marketing’s mission is to primarily promote the hotel and hotels belonging to the chain in your area/region. This position is accountable for managing the total sales effort within a hotel to achieve the highest occupancy, Average Room Rate and meet budged targets.The Director of Sales and Marketing performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by General Manager.Formulate business plan annually with the assistance from sales team and executive committee members.With consultation to executive committee members, DOSBD outlines rate structures, discount policies, special promotional packages and activities; work closely with F&B Director in outlining banquet and meeting sales targets, rates and sales operational procedures.Work closely with international sales office and sister hotels for proper positioning and maximum international and regional bookings.Make both long and short-term plans, identifying markets and customers according to marketing plan.Source, interview and select staff for setting up of sales team, fulfilling specific jobs and provide job description for each post.Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market.  Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.Conduct yield management for maximum revenue.Direct sales to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.Prepare and administers the hotel Sales & Marketing Department budget on a monthly basis.

薪资: 2.8千-3.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。 Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进行。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保所有出品按照标准的烹饪方法制作带领厨房主管,领班和帮厨工作为防止食品变质,要彻底检查冰箱熟悉所有菜的配料烹饪方法及准备工作注意节省原料确保出品达到饭店的标准招聘,发展维持有能力的厨师表扬鼓励行为优秀的下属厨师,并有效的指导积极的改进为下属厨师做年度评估为下属厨师的培训项目提供有效的支持,使之达到其职位的期望和相应建立和保持良好的工作关系遵守饭店的规章制度和其它员工保持良好的关系,尤其在本部门Ensure that production is done according to the standard recipes at all timesDelegate work to the chef de partie, Demi Chef and Commis assigned to himCheck fridge and Products thoroughly to avoid spoilageHas knowledge of all food items concerning ingredients, cooking techniques and preparationIs alert in energy saving.Ensure production and quality meets hotel standards Hire, develop and retain quality chefsAppraise the performance subordinate chef and use effective coaching and counseling for positive improvement Conduct annual performance appraisals for subordinate chefSupport subordinate chef with an effective training program to make them aware of the       expectations and responsibilities that their positions entail.Establish and maintains good relationships in his section Follow hotel policies at all timesKeep good relationships with all his colleagues especially within his department.

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

作为酒店高级管理层的代表,宾客关系经理要负责处理客人的问题和投诉。在处理这些情况的时候,宾客关系经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。宾客关系经理要负责贵宾的迎领工作。要确保贵宾抵达酒店时感觉舒适并受到了热情的欢迎。每日核查贵宾抵店清单、在住清单及离店清单,在入住前为贵宾准备好欢迎信和入住礼物,问候在住的贵宾以及向即将离店的贵宾道别。负责在抵达之前发掘贵宾的详细信息、偏好以及习惯,并且与相关接待大使分享信息以创造定制化服务的体验和个性化的欢迎。宾客关系经理要对酒店的服务标准、设施设备、餐厅的营业时间及服务范围了如指掌。 快速响应客人的询问以及需求并且迅速进行处理。 灵活运用索菲特问题解决技巧和大使授权,为客人带来“精彩绝伦”的入住体验。负责给客人拨打关怀电话收集客人的偏好和有效建议以创造定制化服务的契机,进一步发展酒店的服务水平提升宾客体验。观察客人的日常行为和活动习惯,消除客人的不满并且同客人建立起友好的关系。与每一位社会团体客人和贵宾在离店时道别。通过细致入微的管理,改善酒店的运作,特别是在提高服务标准,增加酒店收入及减少损失方面。指导、控制并协调各夜间运做部门并确保这些部门的运做正常。 执行夜审操作并确保夜审流程顺利进行。确保夜班报表的准确性, 检查夜班报表并签字确认. 确保前台员工准确发送报表。在夜班时如发生特殊事件,应为客人,员工或非住店客人准备事件报告,详细记录在当班期间发生的特殊事故对个人或酒店产生的损失。确保严格遵守酒店的各项规章制度,确保夜班安防大使工作正常,尤其注意避免夜间偷窃行为的出现。 确保清晨退房高峰期的正常运做以及所有宾客交通车辆安排就绪。宾客关系经理要始终密切关注酒店的运作和最新发生的所有事情。当班期间,必须不断巡视酒店的各公共区域和各个部门,令员工时刻意识到你的存在。              每天早/晚需要负责进行整个酒店的安全和设备例行检查工作。 负责解决当班期间发生的安全问题。宾客关系经理要负责监督防火和紧急事件的预警程序,在当班时一旦发生火灾或紧急情况要向酒店的高级管理人员报告。确保所有的员工之间及酒店的各个部门之间保持良好的沟通。负责客房保险箱的控制及解锁。负责与相关部门见证酒店提供的失物招领服务,并且与客人沟通确认归还细节,必要时提供打包邮寄服务。 宾客关系经理要负责监督酒店大使及时准确地完成本职工作。确保完成酒店管理系统报告的准备工作。 确保各个班次交班记录上需要沟通协调的事项的完成。              及时与保安部联系协调有关任何不正常的事件或部分不受欢迎的客人的调查。 负责及时向下一个班次的宾客关系经理交接班,并简要介绍需要落实的注意事项。如果是高级管理层需要或者日后可能需要注意的事情,要如实地记录在宾客体验经理的工作日志上。             通过培训熟练掌握酒店管理系统和电子门锁系统。 严格遵守酒店的规章制度和员工手册。完成质量及宾客体验总监和高级宾客体验经理分配的其它工作。必须作为索菲特价值、品牌标准和仪容仪表的优秀典范。以不同的渠道与酒店团队成员有效地沟通。使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。识别和处理可能导致跨文化冲突或误解的问题。 支持营运并且协助完成团队成员和顾客满意的目标。 运用积极的方式与团队成员互动来确保奢华的顾客体验。问候和慷慨地帮助所有的顾客和同事,并且总是主动提供协助。 所有大使在工作中都被要求遵守直接主管所发出的一切合理要求,并且遵循、完成工作。 当涉及到商业层面时大使须签署酒店内相关其他责任。As a representative of Senior Management, Guest Relationship Managers (hereinafter referred to as GRMs) will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GRMs must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.GRMsare responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.Checks daily Arrival List, In House List and Departure Listof VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs. Responsible for excavating VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant Ambassadors to create Cousu Main experience and personalized welcome.GRMs are completely aware of all hotel services standards, facilities, outlet operating hours and scope of service. Quick response of guest’s inquiries and requests and take action accordingly. Bring in “Be Magnifique” experience to the guest through flexible apply of Sofitel Problem Solution skills and Ambassador Empowerment.Responsible for making courtesy calls to the guest and collecting guest preference and useful comments to create opportunities of Cousu Main, further to develop hotel service level and enhance guest experienceOversees the habits of guests and VIPs, capable of resolving any guest complaints and to establish an amicable relationship with guests of the hotel.Bid farewell to every corporate guest and all VIPs upon their departures.Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing loss.Direct, control, and co-ordinate activities of all the areas in operation at night and ensure that these activities are properly carried out.Execute night audit on time and ensure that the night audit process running successfully.Ensure the accuracy of night reports, check and sign for acknowledgement and make sure the Front Desk Agent distribute all the report correctly.Prepare reports on incident to guests, employees and non-hotel guests, as well as reports of loss and /or damage to persons and properties inside the premises during the night.Ensure enforcement of all house rules, policies and regulations; specifically ensure that the Security Department Ambassadors carry out their duties correctly.  Extra care should be given to the prevention of pilferage of hotel property.Ensure a smooth operation at the peak hour of checking out in the early morning and make sure ofall transportation arrangement for the guests are in accurate order.GRMs are constantly aware and “up-to-date”of all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.               Responsible for security checks of the hotel and its equipment on a regular basis day and evening.Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur.GRMs are responsible for oversee fire and emergency prevention procedures and for contacting Senior Management in case of a fire or emergency occurred whilst on duty.Responsible for ensuring clear and constant communication lines are kept with all staff and hotel departments. Responsible for the controlling and unlocking of guest room safe deposit box.Responsible for the witness of Lost and Found service with relevant departments, and communicate with guest for the returning details, offer the parcel post upon guest request when necessary.GRMs are to ensure and oversee that all the hotel Ambassadors whose shift procedures and duties are completed on time and are procedurally correct.To ensure that PMS reports are done as scheduled.To ensure that on-going terms of relevant logbook communication to other shifts is done. Co-ordinate with the Security Department for the investigation of irregularities and undesirable guests.Responsible for the timely hand-over, briefing by outgoing/in coming GEM on items to be followed-up.Maintain an accurate record in the GRM logbook of items and incidents which may be of concern to Senior Management and /or which may require further attention.To handle a comprehensive knowledge of hotel’s Property Management System (OPERA) and Key Card System (Vingcard) through system training. Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.Assumes other missions as assigned by the Director of quality and Guest Experience and Senior Guest Experience Manager.Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.Effectively communicate to hotel team members using many varied channels. Treat customers and colleagues from all cultural groups with respect and sensitivity.Identify and deal with issues which may cause cross cultural conflict or misunderstanding.Support operations and assist in achieving team member and guest satisfaction goals.Interact in a positive way with all team members to ensure a luxury guest experience.Greet and be generous to all guests and colleagues and always willing to offer assistance.All Ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. All Ambassadors may be assigned to other duties in the hotel as and when required by business levels.  

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。保持本部门工作场地干净、整齐。协助清洗设备及用具。 根据标准的烹饪方法在制作。和其它员工保持良好的工作关系。遵守饭店的规章制度。和所有员工保持良好的关系。Stock food items neat in shelves and fridges.Keep the section that he is assigned to ingood working order. Assist in cleansing utensils and equipment.                   Work accordingly to standard recipes. Keep good rapport with all staff.Follow hotel rules and regulations at all times.  Keep good relationships with all staff atall times.  

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.Assist in keeping the lobby area clean at all timesAssist traffic and parking of vehicles at the main entrance if necessary

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 从客房部领取自己的工作任务,并查看是否有任何问题。在出席簿和钥匙簿签出所领耶的钥匙,配备着所需钥匙,清洁工具等备品到分配的区域中工作。 按照既定标准和工作程序,对客房、走廊和工作间进行清洁。 补充客用品。 检查、补充、收取小酒吧物品的费用。 不论在任何时候都可以接收洗衣或干洗。 如有需要,提供客衣服务的相关工作,包括递送布草、收取客衣等。 及时、真诚的完成主管分派的工作和客人要求。 向主管及客房办公室汇报酒店客房内的损坏或故障情况。 完成每日客房检查和服务员工作单。 及时向主管汇报并上交客人遗失物品至客房部办公室。 报告差异房。 热情地回答客人的询问。 确保尽可能让每个客人满意,始终达到并超越客人期望。 注意安全使用各种设备和清洁剂。 向上级汇报楼层里的反常行为和活动。 参加部门每项技能的交叉学习培训。 按时完成上级主管分配的其他任务。                                                                                                                Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in / out on the attendant sheet and the floor keys.  Report to assigned areas with required keys, equipment, supplies, etc. Clean and maintain guest rooms, guest corridors, and pantry according to set standards and procedures. Replenish guest supplies. Check, replenish and post charges of consumed mini bar items. Pick up laundry and dry cleaning items whenever require. Carry out valet services when required including delivery of linen or processing laundry orders. Ensure guest services specified by superiors and guests requests are promptly and courteously met. Report damage or malfunction in hotel rooms to superior and Housekeeping office. Maintain a daily room check and Room Attendant report. Report and submits lost and found articles to superior / Housekeeping office immediately. Report room discrepancy. Respond to all guest requests in an enthusiastic manner. Ensures a high level of customer delight, always meet and exceed customer expectation. Respect all safety measure and handling all equipment and chemical with CARE. Report unusual behavior / activities on floors to supervisor. Involves in multi-skilling program within the department. Complete other tasks assigned by superior on time.  

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 服务能力:为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力:与上级,同事,保持良好的关系。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

?把食品整齐摆放在货架上和冰箱里?保持本部门工作场地干净、整齐?协助清洗设备及用具?? ? ? ? ?根据标准的烹饪方法在制作和其它员工保持良好的工作关系?遵守饭店的规章制度?和所有员工保持良好的关系Stock food items neat in shelves and fridges?Keep the section that he is assigned to in good working order?Assist in cleansing utensils and equipment?Work accordingly to standard recipes?Keep good rapport with all staff?Follow hotel rules and regulations at all times?Keep good relationships with all staff at all times???

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。        清洁并擦亮所有器皿。 保持工作场地及餐具室内物品的齐全、干净、整洁。 根据餐厅的规定来摆放餐桌。 结束服务后,要清理所有的饭菜,并清洁桌面。 始终保持良好的仪容仪表。Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware, hollowware and flatware. Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Maintains excellent grooming standard at all times. 

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